Support & Troubleshooting
Need help with your Imagilights products?
Find answers, manuals, and video guides to help you get the best out of your Imagilights experience.
Frequently Asked Questions
Use the remote or the buttons on the back of the lamp
No, every part of the IMAGILIGHTS lamps are replaceable.
Yes, one remote control can operate all lamps simultaneously. The lamps respond based on the direction in which the remote control is pointed.
Yes, simply press the lock button on the remote to disable the buttons.
Yes, all lamps are dimmable in 4 levels.
SIMPLY THE ALL-IN SOLUTION: 25 preprogrammed colours, 2 romantic candle flickering effect modes (yellow and orange), 2 ultra – slow enjoyable automatic mix modes, dimmer mode (4 steps), battery indicator, automatic light shut when placed on charger, colour lock and anti-theft function (only with remote control), up to +/- 98 hours of light with one recharge, battery recharge: +/- 8 hours, waterproof IP52 (dust and rain resistant), remote controlled and pushbutton controlled on back side, anti-glare, aluminium material (no rusting, no oxidizing, no decolorizing, high UV-protection).
Yes, this is normal. Lamp automaticly shuts off when placed on charger for optimal recharging.
When the lamp is completely discharged, it needs approximately 7 to 8 hours to fully recharge.
No, no matter the battery level, you can recharge at any given moment.
We recomment that you recharge every 3 months when you do not use the lamp. This to avoid that the lamp drains its own battery.
The lamp is best cleaned using a slightly damp cloth, do not use agressive - alcohol based substances.
Yes, all our lamps are rated IP52, meaning they are dust- and rain resistant.
A problem is covered under warranty if it affects the functionality of the lamp and the lamp has not been damaged or dropped.
All parts of ImagiLights lamps are replaceable, including the battery.
Yes, all parts can be replaced by the customer. We send the replacement part, and with the help of an instructional video, you can replace the part yourself.
Replacement parts are specific to each model.
Yes, if the lamp no longer operates for a sufficient duration or does not turn on at all, the battery can be replaced.
Yes, all components of ImagiLights lamps are replaceable.
Yes, every lamp and replacement part is tested before being delivered.
Support is available through an instructional video or a video call with our technical support team.
Yes, all plastics and metals are approved for island use, all parts are salt spray tested. All metal parts are resistent to rusting, oxidizing and decolorizing. All lamps hold a high UV-protection.
User Manuals
Video Tutorials - VIVA/MOJO/TEBUR/DJOBIE
How to change LED inside VIVA lamp
How to change LED inside MOJO
How to change LED inside TEBUR
How to change LED inside DJOBIE
How to change LED inside DJOBIE glitter
Video Tutorials - MOMENTS
How to change battery
How to change USB LED STICK
How to put head back
Video Tutorials - DEMOISELLE
How to change the battery
How to change Jack Led - Small
How to change Jack LED - tall
How to change pole
How to click head back on
Video Tutorials - Solaris
how to change head
How to change battery
Video Tutorials - Petit cru
How to change battery
How to change pole
How to change J-POD
How to change leaf
Video Tutorials - GRAND CRU
How to change the battery
How to change pole
How to change y-pod
How to change leafs
Video Tutorials - COSMOS SMALL
How to change battery
How to change pole
How to change head
Video Tutorials - Cosmos tall
How to change battery
How to change pole
How to change head
Video Tutorials - MIMOSA
How to change battery
How to change usb-c led stick
How to change usb-c led stick
How to clean your lamp
How to clean your lamp
How to clean your lamp
Still need help?
If you can't find the answer you're looking for, you can contact our support team or you can fill in next claim file and sent it to info@imagilights.com